Terms of Service

1. Acceptance of Terms

By accessing and using the MindTape mobile application (the "App") and associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. The Service is operated by Mind Start Technologies L.L.C, a limited liability company registered in Dubai, United Arab Emirates (full provider details in Section 15) — referred to below as "we," "us," or "our." We reserve the right to modify these Terms at any time. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

2. Description of Service

MindTape is an iOS mobile application that allows users to record daily voice journal entries. The Service includes the following features:

• Voice recording and storage of diary entries
• Automatic transcription of voice recordings using OpenAI's Whisper API
• Text editing and management of transcribed entries
• AI-generated daily insights based on your entries
• Weekly deep dive analyses that surface patterns and themes
• Monthly overviews that show how you're evolving
• Smart reminder notifications
• Calendar view of your journal
• Encryption of all your content

MindTape is a personal journaling tool designed for self-reflection and insight. It is not a medical, psychological, or therapeutic service.

3. Account Registration & Security

3.1 Account Creation

You may create a MindTape account using Apple Sign In. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration and keep such information updated.

3.2 Account Responsibility

You are solely responsible for:

• Keeping your Apple credentials secure
• Promptly notifying us of any unauthorized access to your account
• All activities that occur under your account, whether authorized or unauthorized

3.3 Security

We implement industry-standard security measures to protect your account and content, including per-user envelope encryption. However, no security system is impenetrable. You acknowledge that your use of the Service is at your own risk.

4. Subscriptions & Payments

4.1 Mindtape Pro

MindTape offers auto-renewing "Mindtape Pro" subscriptions that unlock the full feature set: voice entries up to 15 minutes, daily AI insights, weekly patterns, and monthly narratives. Pro is available through two channels — Apple In-App Purchase inside the iOS app, and our website.

The exact price, billing period, and any introductory or trial terms are presented to you before you confirm payment — on the Apple App Store screen (iOS) or at checkout (website) — and those displayed terms apply to your purchase. Prices may vary by channel, region, and currency, and may change over time. Applicable taxes (e.g., VAT in the EU, UAE VAT) are shown before purchase.

4.2 Introductory & Trial Offers

We may offer introductory pricing or a trial period to new subscribers. The availability, price, and duration of any such offer are shown at the point of purchase. For Apple In-App Purchases, Apple's "one introductory offer per subscription group" rule applies — a user who has previously used an introductory or trial offer within the "Mindtape Pro" group is not eligible for another. If you do not cancel before an introductory or trial period ends, your subscription automatically converts to the standard price shown at the time of purchase.

4.3 Billing & Payment Processing

Apple In-App Purchases are billed and managed by Apple; by subscribing you authorize Apple to charge your selected payment method according to the plan you chose. Website subscriptions are processed by our payment provider, Stripe; by subscribing on our website you authorize recurring charges to your selected payment method at the price and interval shown at checkout. We do not store your full card details — they are handled directly by Apple or Stripe.

4.4 Auto-Renewal

Subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, unless you cancel beforehand. For Apple, cancel at least 24 hours before the current period ends; Apple charges your payment method approximately 24 hours before renewal. For website subscriptions, cancel before the end of the current period to avoid the next charge.

4.5 Cancellation

You may cancel your subscription at any time:

• Apple subscriptions: Settings > [Your Name] > Subscriptions > Mindtape, or App Store > Account > Subscriptions > Mindtape.
• Website subscriptions: through your account settings, or by contacting support@mindtape.app.

Cancellation takes effect at the end of your current billing period. You retain Pro access until that date. Except where required by law or by our Refund Policy, we do not issue partial refunds for the current period.

4.6 Refunds

How refunds are handled depends on where you purchased:

• Apple App Store purchases are handled by Apple, not MindTape — visit reportaproblem.apple.com or contact Apple Support directly through your App Store account.
• Website purchases are governed by our Refund Policy, which sets out our money-back guarantee and your statutory rights.

4.7 Price or Plan Changes

If we change a plan's price, for Apple subscriptions Apple will notify you and require your explicit consent before charging the new price. For website subscriptions, we will notify you in advance of any change to your renewal price, and you may cancel before it takes effect. If you do not consent to a new price, your subscription continues at the existing price until the end of the current period and then ends.

5. User Content & Ownership

5.1 Your Content

You retain all ownership rights to the voice recordings, transcriptions, and written content you create and store in MindTape (collectively, "User Content"). We do not claim ownership of your User Content.

5.2 License to Process

By using the Service, you grant us a limited license to:

• Process your voice recordings for transcription
• Send transcriptions and summaries to third-party AI services (primarily OpenAI) for generating insights and summaries
• Store and encrypt your User Content on our servers
• Display your User Content within the App for your personal use

We will not use your User Content for any purpose other than providing the Service.

5.3 Data Deletion

You may request deletion of your entire account and all associated User Content at any time by contacting privacy@mindtape.app. Upon deletion request, we will remove your data from our servers within 30 days, except where retention is required by law.

6. AI-Generated Content & Disclaimer

6.1 AI Content Generation

MindTape uses OpenAI's language models (GPT) to generate AI insights based on your journal entries. These insights are generated automatically and may contain errors, biases, or inaccuracies.

6.2 No Guarantee of Accuracy

We do not guarantee the accuracy, relevance, or completeness of AI-generated content. You acknowledge that you are solely responsible for evaluating the usefulness of any AI-generated insights in your own life and decision-making.

6.3 Your Responsibility

You are responsible for using AI-generated insights responsibly and in the context of your own judgment. If insights conflict with your personal values, professional advice, or safety, you should prioritize those considerations.

7. Third-Party Services

7.1 OpenAI Services

MindTape uses OpenAI's APIs for transcription (Whisper) and AI insight generation (GPT models). By using MindTape, you acknowledge that:

• Your voice recordings and transcripts are sent to OpenAI's servers (located in the United States) for processing
• OpenAI does not use API data to train or improve its models — this is OpenAI's default policy for all API customers since March 1, 2023, and applies to MindTape
• OpenAI retains API data for a maximum of 30 days solely for abuse monitoring and service safety, after which it is automatically and permanently deleted
• OpenAI's own Terms of Use and Privacy Policy apply to their processing of your data

For a complete description of what data is sent to OpenAI, how it is protected, and your rights, see Section 4 of our Privacy Policy.

7.2 Apple Services

MindTape runs on iOS and uses Apple services including Sign In with Apple and In-App Purchase. Apple's terms of service and privacy policies apply to their services.

7.3 No Endorsement

We are not responsible for the actions, content, or policies of third-party services. Use of third-party services is at your own risk and subject to their respective terms and privacy policies.

8. Acceptable Use

You agree not to use the Service to:

• Upload, record, or store illegal content or content that violates any applicable law
• Harass, threaten, defame, or abuse any person or entity
• Create content designed to incite violence or harm
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App or any component thereof
• Attempt to gain unauthorized access to the Service, its systems, or other users' accounts
• Abuse the AI insight generation feature by submitting repetitive, malicious, or nonsensical content intended to disrupt the service
• Use the Service for any commercial purpose not explicitly authorized by us
• Violate these Terms or any applicable law

9. Intellectual Property

9.1 Company IP

MindTape, the MindTape logo, and all other trademarks, service marks, logos, and branding elements are the property of Mind Start Technologies L.L.C. The design, layout, functionality, and code of the App are owned by us and protected by copyright and other intellectual property laws. You may not use any of our intellectual property without prior written permission.

9.2 User Content IP

You retain all intellectual property rights to the User Content you create. You grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely for the purpose of providing the Service.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MIND START TECHNOLOGIES L.L.C SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from or relating to the Service shall not exceed the amount you paid (if any) to use the Service in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Service will be error-free, uninterrupted, or secure
• Any warranty regarding the accuracy, reliability, or completeness of AI-generated content
• Any warranty that your use of the Service will meet your expectations or requirements

We do not guarantee that the Service will be available at all times or that any content will be preserved without loss.

12. Termination

12.1 Termination by You

You may terminate your account and cease using the Service at any time by deleting the App and requesting account deletion at privacy@mindtape.app.

12.2 Termination by Us

We may terminate your account and access to the Service if:

• You violate these Terms or any applicable law
• You engage in abusive or illegal behavior
• We cease operating the Service
• As otherwise required by law

12.3 Effect of Termination

Upon termination, your right to use the Service will cease. You may request data deletion after termination. Data not requested for deletion will be retained according to our data retention policies and applicable law.

13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict of law provisions. By using the Service, you consent to the exclusive jurisdiction of the courts of Dubai, UAE.

13.2 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at privacy@mindtape.app to informally resolve any dispute.

14. Changes to Terms

We may modify these Terms at any time. Changes will be posted on this page, and the "Last updated" date will be revised. Your continued use of the Service after changes have been posted constitutes your acceptance of the modified Terms. If you do not agree with any modifications, you may discontinue use of the Service.

15. Legal Information & Contact

This section identifies the operator of the MindTape App and serves as our primary contact information for all legal, support, and privacy inquiries.

15.1 Service Provider

Company: Mind Start Technologies L.L.C
Registered address: Dubai, United Arab Emirates
License No: 1563468
Commercial Register No: 2729829
Activity: Information society service — subscription-based mobile application (voice journaling)

15.2 Contact

• General inquiries: hello@mindtape.app
• Support: support@mindtape.app
• Legal & compliance: legal@mindtape.app
• Privacy & data protection: privacy@mindtape.app